Terms and conditions

TERMS OF USE

The following document outlines the terms of use of our Website. By using our Website and/or purchasing our Products through our Website, you accept and undertake to be legally bound by these Terms of Use (“Terms”). If you do not accept these Terms, do not access our Website and/or purchase our Products. You must be at least 18 years old to purchase our Products and/or our Website.

You” refers to the person, company, or organization that access our Website and purchased our Products and “MyDreamJourney/We/Us/Our” refers to My dream journey d.o.o., Cvelbarjeva ulica 14, 8000 Novo mesto, Slovenia. All references to the “Website” shall include the following website: https://mydreamjourney.eu all URL’s operated by us.

Your use/access of our Website and/or your purchase of our Product is subject to the terms and conditions set forth in these Terms. By accessing and/or using our Website and/or purchasing our Product you agree to be bound by the terms of these Terms. IF YOU DO NOT ACCEPT THE TERMS OF THESE TERMS, DO NOT ACCESS OUR WEBSITE AND DO NOT PURCHASE OUR PRODUCTS.

We reserve the right to change these Terms at any time without any notice to you. Your continued purchase of our Products and/our our Website constitutes your acceptance of the latest Terms.

Personal data protection is systematically regulated by The General Data Protection Regulation (GDPR) (EU) 2016/679, which defines the rights, obligations, principles, and measures to prevent unconstitutional, unlawful and unjustified interferences with the privacy and dignity of the individual in the processing of personal data.

1. PRODUCTS

Through our Website, we provide the following custom made Products for our customers: (i) handcrafted adjustable sheets and specially designed bed linen for motorhomes, caravans and yachts; (ii) custom-made bedding (if available adjustable fitted sheets do not meet your expectations and needs, we provide you with custom-made sheets according to your bed dimensions and shapes (hereinafter referred to as: ”Products”).

Adjustable fitted sheets are designed to stay on your beds and adjust to a variety of different sizes and shapes, whereas through our Website we offer 8 dimensions of adjustable sheets and 2 dimensions of flat sheets, in 3 different premium materials (cotton, percale or satin) and in 3 different colours. Additional materials, colours and dimensions may be added to our Website, based on our sole discretion, whereas the one stated on the Website are the ones we currently offer to our users. Bedlinen (pillow cases & duvet covers) come with specially designed and screen –printed patterns, in 4 different premium materials (cotton, percale, satin and linen) and in 4 different colours. Additional materials, colours and dimensions may be added to our Website, based on our sole discretion, whereas the one stated on the Website are the ones we currently offer to our customers.

2. PRICES

Prices are displayed next to each individual Product. All prices include VAT. However, if you are shopping from outside the EU, VAT will be deducted from your order at checkout. We reserve the right to change the prices to our Products, based on our sole discretion, whereas the price displayed next to the chosen Product at the time of your purchase, shall be the price relevant for your purchase.

You need to place the order through our Website and you can make the payment with one of the following Payment Options: Mastercard, Visa, PayPal or Discover. We use SSL encryption of all the information exchanged between the Website and the users, providing the highest level of web shop security. Please note that once you will choose a Payment Method that best suits you, you will be either redirected to a third party payment provider site or you shall conduct a purchase through our Website. In either case, whether you will be redirected to a third party- site or you shall conduct a payment through our Website, please note that your purchase is governed by such third-party payment provider and by their terms of use and is not in our control. Please read their terms of use cheerfully and only use such payment provider only if you agree with their terms of service. Any problems that might arise from a chosen payment method must be resolved directly with them and not with us, as we have no control over their site.

If you are having trouble placing an order, please let us know at: info@mydreamyourney.eu

3. DISCOUNTS AND APPLYING DISCOUNT COUPONS

When you buy two items or more, a 10% discount is charged per item. When applying also a special discount linked to promotional codes (e.g. a fair discount, a discount received when signing up for newsletter), in such case, the discount is charged from a discounted price.  At particular purchase, only one discount coupon can be used.

4. SHIPMENTS AND RETURNS

Most of our Products are in stock and are dispatched within five working days, following the receipt of your order. You will be notified of the status of your order via email. If the Products are not in stock, we will inform you about the delivery time of the order Products on a case-by-case basis. We ship worldwide.

All of our shipments require a signature upon receipt. Shipment tracking is available. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. You are solely responsible for paying all the shipping fees connected with the Product.

5. RETURN POLICY- 30 DAYS MONEY BACK GUARANTEE

We offer all our customers a risk-free 30 days Money Back Guarantee; subject to the provisions stated herein. In the (unlikely) event that you receive a faulty or damaged Product, we will repair, replace or provide a full refund upon the return of the item, provided you meet the following conditions:
You must contact us within 7 days of receiving the Product to report the fault or damage.
You provide proof of payment that the Product was paid for by you.
You return the Product to us, unused, unassembled and in its original condition (including all original product packaging).
In case our product does not meet your expectations, you may return the Product for a refund (excl. postage), exchange it for another product or receive a store credit for the amount paid valid for 30 days.

In such case customer should meet the following conditions:

  • Contact us within 30 days from the date of purchase (or date the product was received, if delivered by post).
  • We must receive the items within 7 days of you contacting us to initiate the return.All returned Products must be unused, unassembled and in their original condition (including all original product packaging).
  • You provide proof of payment that the Product was paid for by you.
  • We will charge you a 15€ non-refundable handling/re-stocking fee applies[N1] [N2] .
  • The shipping cost for returned items is covered by the customer.
  • Products which are on sale are not returnable. Sales of clearance or reduced cost items are final.

PLEASE NOTE: At our sole discretion, MyDreamJourney has the right:

  • to reject returns outside the 30 days return period, and/or
  • to reject Products which are returned that have been used and are not in their original condition (including all original Product packaging).
  • to refuse a return for refund or to deduct up to 50% of the cost based on the condition of the goods if reasonable care has not been taken when returning the Product. Product Returns that do not meet our Return criteria will be at the Buyer’s Disposal.

WHAT IF YOU HAVE RECEIVED AN INCORRECT PRODUCT?

In the (unlikely) event that you have received an incorrect Product (the item that you have ordered is not the item that you have received), please contact us and we will arrange for a re-delivery of the correct item, provided you meet the following conditions:
You return the original Product to us within 7 days.
The returned Product is in its original packaging, unused, unassembled and in its original condition.
The re-delivery will be sent to the original address on order, unless otherwise agreed to in writing.

HOW DO YOU RETURN A PRODUCT?

Any return or exchange must be first advised via email, addressed to us info@mydreamjourney.eu Please be sure to include your Order Reference and all of your contact details in all correspondence (if applicable).

6. ACCESSABILITY AND AVAILABILITY OF THE WEBSITE

We will endeavor to provide the Website using all reasonable care and will use reasonable efforts to make the Website available to you at all times. However, you acknowledge that the Website is provided over the internet and so the quality and availability of the Website may be affected by factors that are outside our reasonable control such as technical faults in your network and/or telecommunication providers’ network/service. We not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, providers, computer equipment or software, or failure of any email to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website (or any combination of these things).

7. INTELECTUAL PROPERTY RIGHTS

MyDreamJourney reserves all rights, titles and interest to the Products, Website and MyDreamJourney Intellectual Property, whether registered or not, except of the copyright of third parties’ technologies. For the purposes of this Terms, “Intellectual Property Rights” means all patent rights, trade names, proprietary rights, copyright rights, titles, computer codes, audio-visual effects, themes, characters, character names, stories, dialog, settings, artwork, sound effects, musical works, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, under the laws of any state, country, territory or other jurisdiction.

Except as expressly provided in these Terms, nothing contained herein shall be construed as conferring any license or right to You, by implication, estoppel or otherwise, under copyright or other intellectual property rights. You agree that the Products, Website and MyDreamJourney Intellectual Property may be used only as provided in these Terms.

8. FEEDBACK

In connection with your use of our Website and Products you may provide us with your Feedback (suggestions, ideas, reviews, comments, material and questions or other information and/or material regarding our Products/Website). We will own exclusive rights, including all intellectual property rights, to any feedback, suggestions, ideas or other information or materials You provide to us, regarding our Products and Website whether by email, posting through our Website or otherwise. You waive any rights you may have to the Feedback (including any copyrights to the extend permitted by law) and we will be entitled to such Feedback for any purpose (including commercial use), without acknowledgment or compensation to you. And Feedback you provide to us is non-confidential, non-proprietary and is not subject to a third party license and we have no liability for any loss or damage suffered by you as a result of the disclosure or use of such Feedback. We have the right to disclose your identity to any third party who is claiming that any content posted by you constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in this section.

9. THIRD PARTY WEBSITES

Our Website may include links to third party websites (“Third Party Sites”). If you use any links made available through our Website to reach other websites not maintained by MyDreamJourney you will leave our Website. The linked sites are not under the control of MyDreamJourney and MyDreamJourney is not responsible for the content of any linked site or any link contained in a linked site. The linked sites are governed by the terms and conditions of that site.

MyDreamJourney shall not be responsible or liable, either directly or indirectly, for any damage or loss caused or alleged to be caused in connection with your use or reliance on any such content, information, statements, representations, advertising, products, services or other materials available on or through Third Party Sites. MyDreamJourney provides these links to you only as a convenience and the inclusion of any link does not imply recommendation, approval or endorsement by MyDreamJourney of the linked website, nor does it imply that the linked website recommends, approves of, or endorses MyDreamJourney.

10. CHANGES TO THESE TERMS

We reserve the right, at are sole discretion, to modify or replace these Terms at any time. It is your sole responsibility to review these Terms periodically. If at any time You find these Terms unacceptable or if you do not agree to these Terms, please do not use our Services. You will be deemed to have accepted such changes by continuing to use our Website or purchasing our Products.

11. WARRANTY DISCLAIMER

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, OUR WEBISTE AND PRODUCTS ARE PROVIDED ON AN “AS IS,” AND “AS AVILABLE” BASIS. YOU EXPRESSLY WAIVE AND WE EXPRESSLY DISCLAIM ANY AND ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES REGARDING OUR PRODUCT AND WEBSITE, INCLUDING IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD-PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

MYDREAMJOURNEY DOES NOT WARRANT THAT THE PRODUCTS /WEBSITE WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED IN REASONABLE TIME. YOU ACKNOWLEDGE THAT YOUR USE OF THE PRODUCT/WEBSITE IS AT YOUR SOLE RISK.

12. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL MYDREAMJOURNEY (INCLUDING IT’S RETAILERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND CONTRACTORS) BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, FOR ANY DIRECT, INDIRECT, ECONOMIC, EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES) THAT ARE DIRECTLY OR INDIRECTLY RELATED TO: (A) YOUR USE OR INABILITY TO USE OUR WEBSITE OR PRODUCT; (B) USE OF OUR PRODUCTS (C) USE OF OUR WEBISTE (D) ANY DAMAGE OR TECHNOLOGY INCLUDING, WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER TECHNICAL OR OTHER MALFUNCTION.

IN NO EVENT SHALL MYDREAMJOURNEY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OR ACTION EXCEED TEN (10,00 EUR). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATION OF LIABILIT, THERFORE THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTEND PERMITTED BY LAW IN SUCH JURISDICTIONS.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless MyDreamJourney and its employees, contractors, officers, directors and successors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney’s fees and costs) that arise from your use or misuse of MyDreamJourney Products or Website, violation of these Terms or violation of any rights (including, but not limited to intellectual property rights, right of privacy, right of publicity, etc.) of a third party. MyDreamJourney reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate at your own expense in asserting any available defenses. The indemnification in this section extends to any allegations of copyright infringement or other law based on your importation, exportation, manipulation, modification, distribution, sale or other use of text, still images, or graphic content of our Products.

14. NEWSLETTER

By providing emails on our Website, you agree and consent to receipt of our free newsletter and marketing material to the email address you will provide to us upon registration. Newsletter shall specify our special offers, our new products or services and general news of development on the Site. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by sending us an email to the following email address: info@mydreamjourney.eu.

15. PRIVACY POLICY

MyDreamJourney is committed to protect your privacy and your personal information. We shall protect your personal information in accordance with applicable regulation. We
will only use your personal data as described herein.

In accordance with the provisions of The General Data Protection Regulation (GDPR) (EU) 2016/679, the My Dream Journey respects your privacy right by acknowledging that:

– personal data are information that you have sent to the My Dream Journey on a voluntary basis and allow him to process them;
– the personal data that you provide will never be used by the controller without your consent and in any way transmitted or put in use to third parties and otherwise used them in contravention of the law;
– My Dream Journey does not require you to share sensitive personal data as defined in The General Data Protection Regulation (GDPR) (EU) 2016/679;
– the data transmitted will be used by the My Dream Journey legally and only for purposes related to his business, that is, for the purpose of implementing the website services, which he also informs you on the website pages;
– after completing the purpose of using personal data, the data is archived for as many years as are prescribed by the laws governing the operation of our services;
– personal data used for the purposes of the website services are appropriate and to the extent appropriate to the purpose of the collection;
– you enter your personal data on a voluntary basis on the website and you have the right to inspect, update, repair, block and delete them.

We have implemented technical and organizational procedures for protection of personal data. However, you acknowledge that our Products and our Website are provided over the internet and so the quality and availability of the Products and our Website may be affected by factors that are outside our reasonable control such as technical faults in your network and/or telecommunication providers’ network/service, therefore we may not exclude the possibility of data breach.

Your data is being processed by:

1)
Dream journey d.o.o., proizvodnja, trgovina in storitve
My Dream Journey
Cvelbarjeva ulica 14
8000 Novo mesto
Slovenia
Managing Director: Ana Granda

2)
3rd party companies. All 3rd party database comply with a The General Data Protection
Regulation (GDPR) (EU) 2016/679.

We collect and process the following information about you:

• Personal information you provide us, when you register on our Website, order our Products, subscribe to our Newsletter, post Feedback, contact us, or if you report a problem with the Services. Such information may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph or any other information from which you may be personally identified (“Personal Information”).

• Non-Personal Information we automatically collect when you visit the Website, such as technical information detailing your visits to the Website including but not limited to traffic data, location data and other communication data.

• Information we receive from other sources, for example if you use any of the other websites we operate or the other services we provide. We also work closely with third parties and may receive information about you from them, which we may combine with information you give to us and information we collect about you.

We use the information collected and held about you primarily to provide you our Products that you have chosen through our Website, to process your order, for administration purposes, run promotional activates, keep the Website safe and secure. We disclaim all liability regarding the accuracy of information’s provided from the users.

We may share your personal information with a Third Party Payment Providers, in order to process the Payment s and if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. Otherwise we will both share your personal information with any third parties, without your prior approval.

We store your data in self-managed databases and 3rd party databases:

– My Dream Journey website (website)
– Plačilni sistem: ( Payment Provider)
– MailChimp (email database)
– Google (3rd party database)
– Facebook (3rd party database)
– LinkedIn (3rd party database)

All 3rd party databases comply with a The General Data Protection Regulation (GDPR) (EU) 2016/679. We do not share data with any other 3rd party database.

Your data is being stored for as many years as are prescribed by the laws governing the operation of our services.

– MailChimp (email database): Until deleted (unsubscribed)

All 3rd party database have their own system of data storing period. Learn more about this by checking our 3rd party database privacy policy.

By registering on our Website you hereby agree to the collection and use of your data as described herein. To request access and/or deletion to your personal information, or if you are concerned that any of the information we hold on you is incorrect, please email us at: info@mydreamjourney.eu

16. COOKIE POLICY

Our Website uses cookies to distinguish you from other users of our Website. Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They include safe identification code, which we use to connect your personal data with you, whenever you return to our Website. Cookies helps us to provide you with a better user experience when you browse as they enable your easier registration and the use of our Website and also allows us to improve our Website. If your browser is set in the way that it does not accept cookies, you will not be able to use some of the functions or services on our Website.

By continuing to browse the Website, you are agreeing to our use of cookies.

Cookies are identifiers that are written to your computer’s hard drive by recognizing you at the next visit, without having to sign up. Cookies cannot retrieve any data from your disk, download computer viruses or any other personal information.

The website uses the following Cookies providers:

– Google Analytics (3rd party Cookies)
– Facebook Pixel (3rd party Cookies)

17. TERMINATION AND SUSPENSION OF THE SERVICES

We reserve the right to terminate and/or suspend your access to our Website, without giving you prior written notice and delete all related information and files related to your use of our Website, without liability to you, at any time for any reason, including, but not limited to, if based on our sole discretion believe: (i) You have violated these Terms, (ii) You create risk or possible legal exposure for us.

18. GENERAL PROVISIONS

1. Entire Agreement
These Terms together with Privacy Policy provisions contain the entire Agreement, and supersede all prior and contemporaneous understandings between the parties regarding the Services. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with MyDreamJourney for the Services. In the event of any conflict between these Terms and any other agreement you may have with MyDreamJourney, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.

2. No Waiver
The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

3. Force Majeure
We shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

4. Severability
If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.

5. Assignment
We may transfer, assign or delegate the Terms and its rights and obligations without consent. You may not assign or transfer any of your rights or obligations under these Terms without prior written consent from MyDreamJourney.

6. Governing Law
The Terms shall be governed by and construed in accordance with the laws of Republic of Slovenia, and the parties submit to the exclusive jurisdiction of competent court of Novo mesto, Slovenia. Any complaints may be submitted through the email: info@mydreamjourney.eu. The procedure regarding any complients is confidential.

7. Contact
If You need to contact us in relations to these Terms please email us to: info@mydreamjourney.eu.

YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN AND BY USING OUR SITE YOU EXPRESSLY CONSENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THESE TERMS AND GRANT MYDREAMJOURNEYTHE RIGHTS SET FORTH HEREIN.

This Privacy Policy applies from the moment posted on the website.

Last Updated: July 2018
©MyDreamJourney (January, 2018)

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